Privacy and Data Protection Policy

Drafted in accordance with the European GDPR · Mouraria, Lisbon

1. Identification of the Data Controller

The commercial entity GlowCascade Unipessoal LDA, holder of Tax Identification Number (NIF) 518906388, with registered legal headquarters at Rua das Farinhas 48 RC Dto, 1100-237 Lisbon, operating the snack-bar "Silom 34" at Rua das Farinhas 34, is the sole entity responsible for the collection and processing of personal data generated through the platform silom34.pt.

2. What Data We Collect and Why

Silom 34 commits to collecting strictly the minimum data necessary for the performance of its activities:

Traffic and Cookies: We collect anonymized session data (truncated IP address, device type, visit duration, and clickstream) through standard analytics tools. The sole purpose is to assess the loading performance of the digital menu and adapt the interface for mobile devices.
Direct Interactions: If the user contacts us via email or telephone regarding reservations or Takeaway inquiries, the provided contact details will be kept only for the period necessary to respond to the request.

Financial Security: The domain silom34.pt does not request, collect, or retain any debit/credit card details or banking credentials.

3. Data Recipients

Your browsing or contact data is never sold, licensed, or exchanged with external databases. Access to this data is strictly limited to:

Web hosting and traffic analytics service providers, bound by strict confidentiality agreements;
Judicial, tax, or economic inspection authorities of Portugal, upon formal legal mandate.

4. Retention Periods

Aggregated website statistics are automatically deleted after 14 months. Email inquiries are purged 6 months after being received.

5. Data Subject Rights

Under European Union data protection legislation, any user is guaranteed the right to:

Request access to the personal data GlowCascade Unipessoal LDA holds about them;
Request the rectification of inaccurate or outdated data;
Demand the immediate erasure ("Right to be Forgotten") of their contact email history.

You can exercise these rights at any time by sending a direct email to management at: silom34pt@gmail.com

6. Cookie Policy

Browsing our digital menu requires the use of technical session cookies. Users are free to disable the storage of tracking cookies inside their browser settings; GlowCascade Unipessoal LDA guarantees that doing so will not block access to reading the restaurant's menu.